Privacy Policy

Introduction

DenVin Tours respects the privacy of everyone who interacts with us — website visitors, prospective travellers and confirmed customers alike. We understand that planning a safari involves sharing personal details, and we take the responsibility of handling that information carefully and thoughtfully.

This Privacy Policy describes how personal information may be collected, used, stored, protected and shared when you:

• Visit our website
• Send an enquiry
• Request a quotation
• Contact us by email
• Contact us through WhatsApp
• Contact us by phone
• Communicate with us through social media
• Make a booking
• Use our travel and safari services

Information We Collect

Depending on how you interact with us, the personal information we collect may include:

• Name
• Email address
• Phone number
• Country or location
• Travel dates
• Number of travellers
• Travel preferences
• Accommodation preferences
• Safari or tour interests
• Budget information you voluntarily provide
• Booking details
• Communication history with our team

Additional information such as passport details, identification details, dietary requirements or relevant health information may only be requested where reasonably necessary to arrange a confirmed travel service, coordinate with our suppliers, or meet applicable requirements. We do not collect this type of information unless it is genuinely needed for your trip.

How We Collect Your Information

We may collect information about you through:

• Website enquiry forms
• Contact forms
• Booking forms
• Email
• WhatsApp
• Telephone calls
• Social media
• Direct, in-person communication
• Cookies and website analytics

How We Use Your Information

We may use the information we collect to:

• Respond to enquiries
• Prepare safari quotations
• Create travel proposals
• Process and manage bookings
• Arrange accommodation
• Arrange transport
• Coordinate safari services
• Communicate before, during and after travel
• Provide customer support
• Improve our services
• Improve our website
• Maintain appropriate business and booking records
• Meet legal, accounting or regulatory obligations
• Send marketing communications where appropriate and permitted

Marketing Communications

We may send promotional or marketing communications where you have consented to receive them, or where otherwise permitted by applicable law.

You may opt out of marketing communications at any time. Every marketing message we send includes a simple way to unsubscribe, and you are always free to ask us directly to stop.

WhatsApp, Email and Other Communication Channels

We may communicate with you through WhatsApp, email, telephone, social media and other appropriate communication platforms. These channels may be used for:

• Enquiries
• Quotations
• Booking confirmations
• Safari information
• Travel updates
• Customer support
• Relevant marketing communications where permitted

Please note that third-party communication platforms such as WhatsApp and social media networks operate according to their own terms and privacy practices, which are separate from this Privacy Policy.

Cookies and Website Analytics

Our website may use cookies or similar technologies to understand website traffic, analyse visitor behaviour, and improve the functionality and experience of our site.

Most web browsers allow you to control cookies through their settings, including the ability to refuse or delete them. Restricting cookies may affect certain features of the website.

Booking and Travel Information

Additional information may be required when arranging or confirming your travel services. This information may be shared, only where reasonably necessary, with relevant suppliers to:

• Confirm accommodation
• Arrange transportation
• Coordinate safari services
• Process park or reserve access where applicable
• Meet legitimate travel or regulatory requirements

Sharing Your Information

We may share relevant information with selected third parties where necessary to provide the service you have requested. These may include:

• Hotels
• Lodges
• Safari camps
• Transport providers
• Safari guides
• Tour partners
• Payment service providers
• Technology providers
• Government or regulatory authorities where legally required

Your personal information is never shared unnecessarily. DenVin Tours does not sell personal information as a business product.

Third-Party Services

Third-party websites, platforms, payment providers and communication services that we work with may have their own independent privacy policies. DenVin Tours is not responsible for the privacy practices of these third parties, and we encourage you to review their policies directly.

International Data Transfers

Because DenVin Tours serves international travellers and may coordinate services with international suppliers, personal information may occasionally be processed or transferred across borders where reasonably necessary to arrange your trip.

Where this occurs, reasonable steps are taken to handle such transfers in accordance with applicable data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary, including for the purposes of:

• Providing services
• Managing bookings
• Maintaining business records
• Resolving disputes
• Meeting legal obligations
• Meeting tax and accounting requirements

Data Security

DenVin Tours takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration and unauthorised disclosure.

While we use reasonable safeguards, no online system can guarantee absolute security, and we cannot promise that information transmitted to us will be completely free from risk.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to or restrict certain processing where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

These rights may vary depending on your location and the applicable legal framework, and may not apply in every situation.

Children's Privacy

DenVin Tours does not intentionally collect personal information directly from children, unless necessary to arrange a travel service requested by a parent, guardian or other authorised adult.

Where a child's information is required for a family booking, it is used only for legitimate travel arrangements and related services.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our business operations, website functionality, travel services, or applicable legal requirements.

The latest version of this policy will always display the Last Updated date shown at the top of this page.

Contact Us

If you have questions, concerns or requests relating to your personal information, please contact us using the details below.